Unlimited Care, Inc. – Notice of Data Incident
April 27, 2023 – Unlimited Care, Inc. (“UCI”), a provider of home care services throughout New York, has learned of a data security incident that may have involved the protected health information of certain UCI patients and employees. This notification provides information about the incident and resources available to assist potentially impacted individuals.
What Happened? On February 16, 2023, UCI learned of unusual activity within its network environment. In response, UCI took immediate steps to secure its systems. UCI then promptly began an investigation into this activity and engaged leading, independent cybersecurity experts to help with its response to, and investigation of, the unusual activity identified.
On or around March 21, 2023, UCI learned that personal information belonging to certain patients and employees may have been accessed or acquired without authorization during the course of this incident. UCI then worked diligently to evaluate potentially impacted data elements, confirm identities of potentially impacted individuals, and set up complimentary services being provided. That process was completed on April 7, 2023. Please note that UCI has no evidence that any potentially impacted information has been misused.
What Information Was Involved? The following personal and protected health information may have potentially been involved in the incident: first name or first initial and last name in combination with one or more of the following: date of birth, address, Social Security number, Medicaid number, medical diagnostic code, and/or financial account information.
What Is UCI Doing? Data privacy and security are among UCI’s highest priorities. UCI has taken steps to help prevent a similar incident from occurring in the future. In addition, UCI has provided notice of this incident to potentially impacted individuals. The notice that was provided included information about the incident and about steps that potentially impacted individuals can take to help protect their personal information. UCI has also established a toll-free call center to answer questions about the incident. Call center representatives are available Monday through Friday from 9:00 AM – 9:00 PM Eastern Time and can be reached at 1-888-342-2852.
What You Can Do. UCI encourages individuals to remain vigilant against incidents of identity theft and fraud, to review account statements and explanations of benefits forms, and to monitor free credit reports for suspicious activity and to detect errors.
The privacy and security of all personal and protected health information is a top priority for UCI, and we deeply regret any inconvenience or concern this incident may cause.
UCI is also providing the following information to help those who want to know more about steps they can take to protect themselves and their personal information:
What steps can I take to protect my personal information?
How do I obtain a copy of my credit report? You may obtain a free copy of your credit report from each of the three major credit reporting agencies once every 12 months by visiting http://www.annualcreditreport.com/, calling toll-free 877-322-8228, or by completing an Annual Credit Report Request Form and mailing it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348.
You also can contact one of the following three agencies:
| Equifax P.O. Box 740241 Atlanta, GA 30374 1-800-525-6285 www.equifax.com |
Experian P.O. Box 9532 Allen, TX 75013 1-888-397-3742 www.experian.com |
TransUnion P.O. Box 1000 Chester, PA 19016 1-800-916-8800 www.transunion.com |
How do I put a fraud alert on my account? You may want to consider placing a fraud alert on your credit report. An initial fraud alert is free and will stay on your credit file for one year. The alert informs creditors of possible fraudulent activity within your report and requests that the creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact any of the three credit reporting agencies identified above. Additional information is available at http://www.annualcreditreport.com
How do I put a security freeze on my credit reports? You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; and (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze.
| Equifax Security Freeze PO Box 105788 Atlanta, GA 30348 1-800-685-1111 www.equifax.com |
Experian Security Freeze PO Box 9554 Allen, TX 75013 1-888-397-3742 www.experian.com |
TransUnion (FVAD) PO Box 2000 Chester, PA 19022 1-800-909-8872 www.transunion.com |
What should I do if my family member’s information was involved in the incident and is deceased? You may choose to notify the three major credit bureaus, Equifax, Experian and TransUnion, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.
| Equifax Equifax Information Services P.O. Box 105169, Atlanta, GA 30348 |
Experian Experian Information Services P.O. Box 9701 Allen, TX 75013 |
TransUnion (FVAD) Trans Union Information Services P.O. Box 2000 Chester, PA 19022 |
What should I do if my minor child’s information is involved in the incident? You can request that each of the three national credit reporting agencies perform a manual search for a minor’s Social Security number to determine if there is an associated credit report. Copies of identifying information for the minor and parent/guardian may be required, including birth or adoption certificate, Social Security card and government issued identification card. If a credit report exists, you should request a copy of the report and immediately report any fraudulent accounts to the credit reporting agency. You can also report any misuse of a minor’s information to the FTC at https://www.identitytheft.gov/. For more information about Child Identity Theft and instructions for requesting a manual Social Security number search, visit the FTC website: https://www.consumer.ftc.gov/articles/0040-child-identity-theft. Contact information for the three national credit reporting agencies may be found above.